Customer Service Apprentice

Live interaction with customers Answering the phone in a professional manner Discuss customers needs and take messages if needed Explain about the services available Handling of complex queries/complaints Understanding the core values of the business Telephone enquiries/Answering Emails Using CRM software Scanning data/post handling General Admin duties

Training:

Customer Service Practitioner Standard L2

This is a work-based qualification with college attendance one day a month.

Training Outcome:

On completion of the apprenticeship you may be considered for a role within the company.

Employer Description:
Founded in 2023, ATR is a forward-thinking accountancy practice committed to providing top-notch financial solutions tailored to your unique needs. Leveraging over two decades of collective industry experience, a team of dedicated professionals delivers a broad spectrum of accounting services with a level of expertise that rivals larger, more impersonal firms. What truly sets us apart is our commitment to a client-centric approach. Our friendly staff give each project a personal touch. Our clients are not just another account, to us they are valued partners in a financial journey. Our mission is to simplify the complex world of accounting. We empower businesses and individuals to achieve their financial goals with confidence and peace of mind.

Working Hours :
Monday to Thursday 9.00am - 5.30 pm Friday 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience