Business Administration Apprenticeship

Duties include, but are not limited to the following:

Updating the case management system Actioning allocated tasks and customer enquiries received by post, email, or telephone in line with department processes Liaise with customers, clients and suppliers in a professional and timely manner Booking client appointments considering distance and convenience Achieving personal and team KPI targets Regularly review processes and provide suggestions for efficiencies on the team Identify and escalate any issues accordingly

Training:

Candidate will work towards the following apprenticeship standard:

Level 3 in Business Administration

The candidates must complete teaching and learning within UKIM on a dedicated day with their assessor. This is in line with the minimum off-the-job hours of 6 per week. 

Candidates must complete the End Point Assessment (EPA) following the 18 months on programme learning. EPA completes the apprenticeship. 

Training Outcome:
Depending on the individual and performance throughout the programme, jobs are available Progression is very much led by the candidates themselves and if they are keen to develop further

Employer Description:
UK Independent Medical (UKIM) is a leading provider of independent medical reporting services. In addition and through our Occupational Health services, we also support businesses in keeping their employees fit, happy and productive. Established in 2003, UKIM is supported by a team of over 200 employees and operates from offices in Durham. We serve over 800 individual customers in NHS, medical regulators, insurers and legal practitioners and are a forward thinking company with a track record of providing customer focused solutions that deliver convenience, speed, innovation and quality.

Working Hours :
Monday - Friday 8.00am - 5.30pm. Hours may vary depending on organisational need.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Ability to build relationships,Professional,Desire to make a difference,Keen to develop