Finance Support Officer Apprentice

Assist the efficient, effective and consistent processing and resolution of customer case work, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council’s outcomes and ensuring high levels of internal customer satisfaction Assist with knowledge sharing across case work teams Supporting customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve

Training:
Apprenticeship training will be delivered fully online by Impact Futures  1:1 monthly tutor sessions 

Training Outcome:

Upon completion you will have achieved the level 3 Business Administrator qualification.  You could apply for other administration roles or progress into project management or other areas.  

Employer Description:
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. Wokingham is an equal opportunities employer.

Working Hours :
Monday to Friday 9am-5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience