Customer Service Apprentice (Estate Agents)

Working alongside the sales progression and lettings teams as customer support on the phone Replying and drafting professional emails to clients Contacting venders and solicitors Completing data collection General office tasks Interacting with customers on social media Editing property photography using Adobe Lightroom Creating floorplans Creative writing for great property adverts Keeping a log of energy performance certificates Tagging property keys Helping our sales team collect feedback from viewings

Training:
The apprenticeship programme will last for 13 months and you will achieve Level 2 Customer Service Practitioner qualification Functional Skills in maths and English as well as ICT (if required) You will be based in the employer’s office, so you will gain 13 months’ office based training

Training Outcome:
You may be considered for a full-time position, dependent on your performance, after the apprenticeship has been completed

Employer Description:
We are an independent, privately owned letting agents and has already established itself as one of the most progressive and forward thinking agency in London. We offer various services from the simple introduction of tenants to entire property management, and we work extremely hard to ensure we provide the best possible service whatever option you choose. We provide clients with comprehensive bespoke services and industry-leading independent advice. Our property investment advisors focused on the delivery of exciting property investment opportunities to private individuals, corporate and institutional investors. We know success isn't just about figures, it's about the satisfaction of knowing that we are also providing a first class service to our customers. Our unique combination of friendly and highly professional staff, market leading IT systems, award winning marketing and, of course, the website - means our customers - including landlords and tenants - can be assured that they are receiving some of the leading property services.

Working Hours :
Monday - Friday, 9.00am - 5.00pm or Monday - Saturday with a day off in the week.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative