Customer Service Representative - first direct - Level 3 Apprenticeship - Leeds

As a Customer Service Representative Apprentice, you will:

Support our existing customers facing financial difficulty. Support mainly on the telephone. Think outside the box and be informative about alternative digital services, whilst supporting with banking queries. Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role.

Customer service experience is desirable, but not essential for this role.

Training:
It’s a permanent, entry level role; an apprenticeship opportunity which will see the successful candidates join for a 12-18-months Level 3 Apprenticeship programme, all fully funded by first direct. You will be supported throughout your entire journey, with a mixture of classroom learning, independent study and on the job training, designed to build your foundations for a successful career within the HSBC Group. Qualification attained in this programme is Level 3 Customer service specialist.

Training Outcome:
All first direct Apprenticeships are designed with your future career in mind. Through hands-on training, real-world projects and personalised guidance, our apprentices get the skills and experience necessary for a long, successful and varied career within HSBC Group.

Employer Description:
HSBC is one of the largest banking and financial services organisations in the world, serving over 40 million customers globally. We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and helping people fulfil their hopes and ambitions. To help achieve this, we want to recruit talented individuals from all walks of life who share our vision. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants. At HSBC Group we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements, please discuss this with the recruitment team in the early stages of the application process. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Group is committed to being an inclusive employer and encourages applications from all suitably qualified applicants.

Working Hours :
Ability to commit to a minimum of 60% office-time per week (following completion of initial training). Shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience