Customer Service Apprenticeship at The Ark Pet Centre

As a customer services apprentice you will be:

Giving customers accurate advice and guidance on products and the health and wellbeing of their pets Learn our electronic point of sale systems, to complete sales, ordering and refunds efficiently Manage customer queries, complaints in a timely and professional manner Maintain and deliver high standards of animal welfare and store cleanliness

Training Outcome:
Apprentices are quite often offered permanent positions following successful completion of their apprenticeship and positive reviews In the last 12-months we have offered permanent positions to 3 apprentices, one of whom is now a supervisor, one is still carrying out their apprenticeship and one chose to move into a different field after completion For on-going development, we offer fully funded external courses for employees in birds, fish, reptiles and more

Employer Description:
The Pet Express online internet pet shop is part of The Ark Pet Centre retail group which comprises 8 pet shops in Plymouth, Exeter, Torquay and the Paignton area. We're passionate about pets and our highly-trained and dedicated staff are also pet owners just like you. The Pet Express and Ark Pet Centres are members of The Pet Care Trust which provides a quality assurance of businesses in the pet care sector so you can be sure you'll receive the best advice and approved products. As pet lovers, we know about pets so we understand your needs and are here to help.

Working Hours :
Monday - Sunday with 2 varying days off each week (Working hours may vary). Exact working days and hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental