Interpreting Co-Ordinator Apprentice

Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff Work effectively in a team-driven environment providing business admin support to other staff members with guidance Dealing with emails from the clients and interpreters in a professional and courteous manner, developing positive working relationships in return Ability to adapt to a variety of situations in a business environment, such as handling client dissatisfaction effectively and professionally Managing all aspects of face-to-face interpreting bookings on the system Allocating bookings to available interpreters through various means including calls Handle requests for information and data Data entry, ensuring a high level of accuracy Use of MS Office (Word / Excel) and digital systems effectively Business admin related tasks as required

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. 

Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Employer Description:
A A Global's core business is Translation and Interpreting. We provide a full range of Face to Face Interpreting and Written Translation requirements, including TIS (Telephone Interpreting), BSL (British Sign Language), Audio, Transcription, Large Print, Makaton, Braille and all Deaf-Blind interpreting formats, in one-to-one, simultaneous or conference settings, as appropriate. Working with more than 500 languages/dialects, including many rare languages and dialects, we offer a one-stop service for translation work that ranges from simple translation of documentation across a wide range of subject areas and specialisms, to proof-reading, typesetting and printing of documentation.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience