Business Admin Apprentice

To receive patients in a polite and courteous manner To keep GP’s/Nurses informed as to non-attenders To facilitate the effective flow of patients through to GP’s/Nurses keeping patients fully informed at all times of delays etc To deal with telephone appointment bookings/enquiries Maintaining confidentiality at all times within the reception area To ensure reception area are always left tidy at the end of each surgery To liaise fully with other receptionists at all times, updating them with any changes/problems regarding the appointments system To facilitate an efficient and effective computerised appointment system, reporting any problems to the reception manager/IT facilitator To liaise with the reception manager regarding any foreseeable problems regarding GP appointment times/need for locums etc To assist with any routine computer work during quieter periods as directed by the reception manager To assist in the running of the annual Flu/Covid vaccination campaigns Dealing with security of visitors to the practice by ensuring the visitors book is completed and that visitors badges are given out appropriately To work as an effective team member Ensure computer security by logging out from the computer when not in use Use of email within the practice as the first line of communication across the practice Maintain electronic patient record in line with the needs of a paper light environment Completing/updating the message book at the end of each shift as part of handover process to other receptionists Keeping accurate records of any lost property Ensuring that all consent forms for student/registrar appointments are completed correctly To ensure a personal responsibility for information security and confidentiality at all times College use only BDM Date to Hub Version 1308a To work flexibly and assist with additional hours, as reasonably required, at busy times This position includes the need to be part of a late night rota to cover extended hours surgery, as required Photocopying and laminating, as required Updating internal telephone numbers list Franking daily mail and taking to the Post Office Inputting patient data onto EMIS system from new registration paperwork and scanning onto EMIS system Ensuring all practice deductions are carried out in a timely manner The above list of duties is not exhaustive and may be subject to change as deemed necessary

Training:
Business Admin level 3 Standard No day release at College, all training to be done in the workplace Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment

Training Outcome:
The possibility of a full time position coming available upon completion, in which you can apply.

Employer Description:
GP Surgeries based in Kingswinford and Kinver.

Working Hours :
Between the hours of 8:00am and 6:00pm, which varies shifts and days across the week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience