Customer Service Apprentice

Supporting patients face to face on the front reception desk and over the telephone Welcoming patients and visitors, in person in a friendly and helpful manner Referring or signposting patients third party providers Provide administrative support to clinical team members Entering information into patients records by computer Ensuring correspondence, reports and results are filed promptly To maintain a thorough knowledge of all Practice procedures Participate fully as a team member sharing knowledge and information Taking responsibility for maintaining own personal development Maintaining confidentiality relating to patients, staff, visitors and practice business

Training:

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Training Outcome:

Potential full-time position within the practice.

Employer Description:
Castle Medical Group serves the community of Ashby-de-la-Zouch and nearby villages, offering friendly and personalised healthcare. The team is delivers high-quality, patient-centred care to individuals and families.

Working Hours :
Rotating Shift Pattern Week 1 – Mon – Fri 07:30 to 15:30 Week 2 – Mon – Fri 10:30 to 18:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental