Reception and Business Support Apprentice

Responsibilities will vary but will include;

Supporting a busy reception/administration team in dealing with patients both face to face and over the phone Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary Liaising with GPs and other NHS partners Administration tasks to include; Scanning of documents Photocopying notes and reports Filing patients notes and marrying together new patient notes General administration tasks as necessary Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

Training:
Full Customer Service level 2 - Standard On-the-job training to support role development Employer will allocate dedicated training time for off-the-job training as required for the qualification Off-the-job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits. Functional Skills Support (maths and English) - if required

Training Outcome:
Possibility of future employment/progression opportunities upon successful completion of level 2 qualification

Employer Description:
St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.

Working Hours :
Monday: 8.25am - 12.55pm & 1.45pm - 6.15pm - 9hrs. Tuesday: 8.25am - 12.55pm & 1.25pm - 4.55pm - 8hrs. Wednesday: 8.25am - 12.25pm - 4hrs. Thursday: 8.25am - 12.55pm & 1.25pm - 4.55pm - 8hrs. Friday: 8.25am - 12.55pm & 1.25pm - 4.55pm - 8hrs.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Analytical skills,Team working,Patience