Customer Experience Apprentice Officer

First point of contact to all visitors into the college, managing the signing in process to ensure GDPR compliance To provide high quality and impartial information, advice and guidance to learners regarding provision with an aim to maximise enrolments and learner satisfaction Manage and advise stakeholders with regards to events and room bookings Manage and process enrolments for part-time courses contributing to hitting the annual income adult target Maintain a broad knowledge of the College and courses available to learners, responding appropriately to requests, messages and enquiries within 48 hours To provide an efficient and informative service to callers, directing enquiries to the relevant areas of the college via telephone, email of Microsoft TEAMS Support the Safeguarding of all College stakeholders, undertaking regular ID checks of SGS learners and supporting the Duty Manager and Fire Wardens in emergency situations To communicate progress, absence and provide feedback to the employer, and encourage full support and commitment to the three-way partnership. This would entail regular and open discussion with the employers, making the fully aware of progress and to recommend a way forward to resolve these e.g. adaptation or corrective action, including other learning opportunities and support offered by the college Manage the collection of learner income in relation to course fees, including tuition, materials, exam fees, academy membership fees, trips and ID card replacements. Signposting them to the college’s payment portal or Money Management Service when required Invoicing of student’s fees when payment is coming from an external source such as an employer or sponsor who needs to send fees directly ensuring we communicate and comply with financial regulations To help maintain accurate records of candidates including E-portfolios, learner reviews and general sign-up paperwork in line with the ESFA, funding and other good practice Manage data collection via enrolments and ensure full compliance with Management Information Systems (MIS) procedures, awarding bodies and the internal Apprenticeship Compliance Team To ensure the department is adequately resourced for the delivery of courses by ensuring stationery and books are ordered timely To support the Marketing team by representing the department at college open events attending the minimum of a least one event To support the college with helping at busy times of year in producing and sending out students joining instructions and large mail shots when necessary Any other duties as required by the Assistant Principal that are commensurate with the grade

Training:

You will attend the Filton Campus of SGS College to complete the learning for the Business Admin Diploma which you will complete alongside the apprenticeship standard. 

You will come to Filton Campus on a block release basis. 

Training Outcome:

You will be supported with progression on completion of your apprenticeship. 

Employer Description:
South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, engineering to media, GCSE’s and A Levels to degree level courses. Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our first inspection.

Working Hours :
Exact hours to be agreed between the apprentice and their manager.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental