L3 Admin Apprentice in Council Tax Billing Service

Assist with the administration of billing processes for Council Tax Use the Council’s computerised systems to assist with delivering a high quality service providing guidance, advice and information about Billing issues to taxpayers and /or their representatives in writing, electronically, by telephone or in person in accordance with service standards Use the Council’s computerised systems to update accounts relating to Council Tax valuation, liability, reductions, tracing of absconded taxpayers, payments and any other identified billing actions as required Assist customers in a prompt and polite manner to claim appropriate benefits, discounts, disregards or exemptions Maintain an up to date knowledge of documentation, processes, working practices and standards within the Billing Team environment Provide general advice about Revenue and Benefit; Valuation and Council Tax Banding related processes Undertake specific projects as assigned by the Billing Supervisors or Team Manager as and when required Liaise with member of other Revenues and Benefits Teams and/or other Council Departments where required Seek guidance on complex matters from either more experience colleagues, the Technical Advisor or Team Supervisors and advise them of any cases which may be potentially contentious. Where requested, keep records of workload actioned and provide relevant management information on request Work to set performance targets set across the billing team for each billing task Comply with and maintain all relevant security and health and safety measures as directed Operate in a team environment, contribute to team meetings, becoming an active team member, whilst developing the initiative to work on your own. Contribute effectively to the team Identify matters relating to failure of systems or compliance with legislation, working practice, council policies and practices and inform the Supervisor/Team Manager of these. Assist in identifying process improvements Undertake all duties in accordance with GDPR guidelines Comply with the policies and procedures of Sandwell MBC Undertake any other duties assigned by the Council Tax Billing Technical Officer, Supervisors or Team Manager in line with the responsibilities of the post

Training:
At the end you will gain a Level 3 Business Administration qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of additional Apprentice Training provided by Sandwell Council to include Data Protection and Safeguarding.

Training Outcome:
The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. The skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Thursday, 9.00am - 5.30pm. Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Prioritise own workload,Work under pressure