Apprentice Business & Customer Care Admin

The below outlines the basic duties expected from a BCCA at Tees Valley Flooring. These are general duties and some additional tasks may be added on once experience and confidence has grown.

Duties will include:

Ad hoc standard admin duties Answering the flooring office phone Take messages for others in the company assuring you deliver the message in a timely manner, reminding others to return the call Recording all incoming customer care issues Make any internal and external calls needed after receiving instruction from managers or team members Checking emails regularly to ensure a quick response Booking in appointments direct with customers and site managers Updating the builders daily on the status of the customer care Creating customer care job sheets for the fitters Following up with the fitters after a job has been completed Work with & liaise with internal teams when required

Training:
Level 3 Business Administration at Stockton Riverside College Functional Skills maths and English, if required

Training Outcome:
An opportunity for a full-time position at the end of the apprenticeship

Employer Description:
With a wealth of experience in all floor products Tees Valley Flooring Strive to meet expectations of all clients, whether you’re a home or business owner.

Working Hours :
Monday - Thursday, 8.00am – 4.30pm. Fridays, 8.00am – 3.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Microsoft office knowledge,Confident taking calls,Able to work under pressure,Time management,A good telephone manner,Ability to follow instruction