Customer Service/Administration Apprenticeship

Sending and receiving emails Photocopying, scanning, shredding, and filing documents

Answer phone calls and deal with inquiries and passing onto the relevant personnel.

Meeting and greeting visitors into the building.

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required) End-Point Assessment (EPA) One to one tutor assessor support in the workplace Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Training Outcome:

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Employer Description:
Thompson Group Ltd is a company born over the span of several decades. Their roots are in the cycle and motorcycle business established in the old East Riding of Yorkshire back in 1910 progressing to become Thompsons of Beverley. From 1973 to 1986 the company operated as a DAF Trucks franchise, changing to Renault Trucks in 1986. Thompson of Beverley went from strength to strength hosting many events at their premises and attending Driffield Show regularly, amongst other shows. Many of the customers we deal with today are old customers. We strive to build successful and lasting relationships with all of our customers, new and old.

Working Hours :
Monday – Friday 8.30am – 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative