Kia Parts/Service Advisor Apprentice

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.

Some of your day-to-day duties will include: 

Customer contact Taking customer bookings and scheduling services and repairs Communicating the customers work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claim Sales/advice for accessories and modifications Collating information for CSI

Training:

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby) One workplace visit face to face with their dedicated Skills Coach One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required). 

Training Outcome:
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership

Employer Description:
Here at Allen Motor Group, we take great pride in providing our customers with a level of service that is second-to-none. This means we only ever employ those candidates that meet our exacting standards and fulfil the promises made to our customers. With a history stretching back over a century, we like to believe we know about superb service, so look forward to welcoming others to our team who demand nothing but the best. The employment opportunities available at Allen Motor Group are as varied as can be, with everything from new and used car sales executives that will be customer facing, to back-office staff who excel in accounting, administration and more. Of course, our workshops also feature many career opportunities, with the chance for qualified technicians to join our team at various locations across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative