Administration and Customer Service Apprentice

We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following:

Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations) Allocation of triage appointments Feedback routine test results Taking home visit requests Passing emergency calls i.e., chest pain / stroke to duty doctor Assisting with general enquiries Problem solving Complaint management and resolution Prescription queries Appointment and clinic changes To complete all associated administration in an accurate and timely manner To provide outstanding customer care always, both internally and externally To have a thorough knowledge of all Practice procedures To work in accordance with written protocols

Training:

You will be working towards a Level 2 Customer Service Qualification. 

You may also need to work towards Level 2 functional skills in maths and English if not exempt.

Training Outcome:

To be a full-time employee of the Centre when training has been completed.

Employer Description:
Mansfield Medical Centre is a busy Doctors Surgery with 10,000 patients. We have a strong team and are a well-respected and long-established Coventry Practice. We are looking to recruit an enthusiastic and motivated apprentice to join our friendly, dedicated team who is committed to Learning and Development. You will work alongside other reception staff and administrators to gain Knowledge to provide excellent levels care and customer service to our patients. The Surgery currently is run by a management team of 4, this includes 2 Business Partners a Business Manager and a Practice Manager. It also includes 6 GPs, 1 ANP, 3 Practice Nurses, 2 Healthcare Assistants and 11 Administration Staff.

Working Hours :
Monday - Friday (Times to be confirmed).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Patience