Customer Service Assistant Apprentice

To speak to customers taking details To book vehicles in and eventually learn to price vehicles up for repair To stock take items in the garage To put away car parts for the vehicles due in To tidy when needed To ensure mechanics have jobsheets etc. To create invoices for customers To call customers and let them know on MOT fails or passes Will need to learn about basic car maintenance and have a interest in cars

Training:

Training in the workplace:

Clear communication skills Passionate about retail and customer service Using IT systems to make phone calls, answer emails and book in to a diary Learn about basic car repairs and maintenance Administrative work Collecting payments

 

College teaching (which you will attend at South Devon College one day per week):

Effective customer service Supporting a customer service environment Communicating using customer service language Evaluating and improving your performance in a business environment Managing a workload Effective team working

Training Outcome:

On successful achievement of apprenticeship, the potential of a job opening in a customer service role.

Employer Description:
With years of experience, we have earned an excellent reputation in the local area. We take pride in our unwavering commitment to providing our customers with a professional and efficient service. Our team values clear communication and strong customer relationships, ensuring that your needs are met every step of the way. We prioritise the highest quality of work to ensure your satisfaction.

Working Hours :
Monday to Friday, 8am to 5pm

Skills:
Communication skills,IT skills,Team working