Apprentice Operations and Customer Service Advisor

Answering customer calls, liaising with service partners for queries in an efficient and timely manner. Communicating with suppliers to give our customer relevant updates and information. Understanding the customer's needs and requirements and adapting an appropriate approach accordingly. Responding to all calls and emails in a timely manner and to a high standard. Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels. Liaising with drivers. Providing support to the Manager and sales staff as needed. Be proactive under pressure, show initiative in finding solutions for customers. Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do. Assisting with warehouse/fulfilment pick and pack orders. Helping with and maintaining Health and Safety at the site.

Training:

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via the Education & Skills Funding Agency.

Training Outcome:

Employ on a permanent basis. Opportunity to take next level training if desired.

Employer Description:
CSM Limited is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

Working Hours :
Monday - Friday 9am - 6pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness