Customer Service Apprentice

Live interaction with internal and external customers Diverse customer base with complex needs Discuss customers needs Explain about the products and services available Handling of complex queries/complaints Printing off orders daily Understanding the core values of the business Telephone enquiries/answering emails General Admin duties Sending our parcels Assisting accounts with daily duties Organising events Administration of company vehicles e.g MOT, Tax, services etc

Training:
Customer Service Practitioner Level 2 Standard This is a work-based qualification with college attendance one day a month

Training Outcome:
On completion of the apprenticeship you may be considered for a role within the company.

Employer Description:
Bollin Valley are a family run company that have been in business since 1998, providing companies across the UK with the one stop coffee and water solution. Based in Manchester, we strive to offer the best customer focused service in the industry, our helpful and chatty staff are willing to assist in any way possible and our drivers are happy to help there is no task too big! Our customer support is above and beyond our competition, backed up with the vast knowledge we have gained throughout the years in the water and coffee industry. We are here too make sure you have everything running smoothly.

Working Hours :
Monday to Thursday, 9.00am - 5.30pm. Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience