Apprentice Administration Assistant

Supporting a range of project work in association with the delivery of all planned and unplanned elections· Supporting a range of project work in association with the maintenance of the electoral register and the annual canvass. to use specialist electoral management software (Xpress) daily to administer these processes.  This will include scanning application forms, generating letters, running routine reports and ensuring that data is always accurately recorded at all times. To assist with processing absent vote applications and Voter Authority Certificate applications using the ERO Portal. Supporting information and records management. Data input / retrieval, documentation processing, e-mail enquiries, scanning, photocopying and a variety of related administrative procedures. Dealing with enquiries from members of the public regarding electoral registration and electoral administration. Assist in the development and maintenance of the electoral services area of the Council’s website. To give advice and assistance to customers in relation to the register of electors and election enquires. To assist with the preparation of the ward boundary review for Solihull. To support all other areas of Electoral Services as required. Dealing with incoming post. Utilising local data sets (e.g. Council Tax records) to assist with the maintenance of the electoral register. Democratic Services:  Attend Committee meetings and provide support to Democratic Services Officers at Council, Cabinet, Scrutiny boards and other committees.  Attend meetings outside of core hours. Scrutiny support as directed by Democratic Services officers this could include completing research, attending briefings, arranging meetings, taking notes.  Support the Civic Officer in relation to the support they provide the Mayor of Solihull, in their Civic and ceremonial roles such as maintaining the mayors diary, dealing with general correspondence e.g. sending emails and letters out in relation to Mayoral engagements/visits, taking phone calls. Learn to Webcast meetings of the Council and Planning Committee.  Respond to general enquiries about the democratic process from members of the public. Learn to produce and carry out presentations. To assist in the provision of training and development opportunities for Members. Prepare briefing material for more senior colleagues as required.  Any other appropriate duties, as and when required, as commensurate with the grading of the post.

Training:
Training will be delivered through monthly workshops on site. 

Training Outcome:
This is a fixed term apprenticeship with the possibility of a full-time role on completion.

Employer Description:
Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Working Hours :
Monday - Friday 37 hours. May occasionally have to work some evenings and weekends at busy times

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working