Kia Parts/Service Advisor Apprentice

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside expereinces Kia Parts and Service teams.

Some of your day to day duties will include: 

• Customer contact

• Taking customer bookings and scheduling services and repairs

• Communicating the customers work and faults to the vehicle technicians

• Handling customer complaints

• Advice and guidance for vehicle care and warranty retention and warranty claims

Sales/advice for accessories and modifications

• Collating information for CSI

Training:

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)

• One workplace visit face to face with their dedicated Skills Coach

• One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor

• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accomodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required). 

Training Outcome:

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

Employer Description:
Hawkins Motor Group are Cornwall’s longest established family owned car dealership group and since 1933 have been delivering unbeatable value and outstanding customer service. It is our aim to make every aspect of buying and servicing a vehicle easy and our friendly and knowledgeable staff are here to ensure this. We are franchised dealers for new cars and commercial vehicles from six major manufacturers: Hyundai, Peugeot, Citroën, KIA, MG and Nissan. We have a large group stock of used cars and commercial vehicles at our dealerships located at St Stephen, St Austell, Blackwater, Truro, Penryn, Hayle and Launceston.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. 40 hours a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative