Community Protection Team Apprentice

Assist with daily risk assessments, tri-aging and tasking of service demand across all functions of the enforcement team. Respond to service demand across all functions including the recording, processing and checking of information and data that comes into the service. Checking, verifying and processing applications, certificates and other similar matters relating to the work Community Protection Team such as Licensing, Housing, Environmental Health, Community Safety and Emergency Planning. Deal with customer/ public/ partnership enquiries, complaints or issues across all functions of the Community Protection Team through face to face conversations, emails, letters and/ or telephone. Actively deliver on the service’s and the partnership communication strategy through the use of social media, websites, e-communicaton and the use of both informal and formal communication. Assist with maintaining accurate information for the team on the Intranet and Internet such as codes of practice, recommended procedures and other guidance. Manage the various mailboxes, databases used by the team; ensuring queries are dealt with in a timely manner and by the appropriate officer. Provide resilience at times of need to ensure that the team responds to emergency and critical incidents effectively.

Training:

Successful completion of this apprenticeship gives you:

An accredited Business Administration Level 3 qualification Workplace Learning Provided with a 1:1 Tutor Delivery - virtual interactive workshops Functional Skills in maths and English, if required.

Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the council.

Employer Description:
Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.

Working Hours :
As a guide you will be working 9.00am to 5.00pm weekdays. Flexible working hours may be available, including home-working (subject to the needs of the role). There may be a requirement for evening and weekend work as the needs of the service arise.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working