Business Support Apprentice

Deliver accurate, timely and comprehensive Business Support to Service Teams located throughout the Council. Undertake training opportunities to maintain or improve performance. Maintain up to date information on manual and computerised files, lists and records. Produce e-mails, letters, and reports in line with corporate standards for council colleagues, external professionals and parents. Run reports from systems, analyse and correct errors as appropriate. Investigate and respond effectively to queries received by telephone and email, from internal and external customers. Maintaining a high standard of Customer Service always. Support the introduction of new office technology, information systems and working practices.

Training:

Successful completion of this apprenticeship gives you:

An accredited Business Administration Level 3 qualification Workplace Learning Provided with a 1:1 Tutor Delivery - virtual interactive workshops Functional Skills in maths and English, if required.

Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the council.

Employer Description:
Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.

Working Hours :
As a guide you will be working 9.00am to 5.00pm weekdays. Flexible working hours may be available, including home-working (subject to the needs of the role).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working