Business Administration Apprentice

Your core responsibility will be to provide a high quality service to our customers.

Sales - to increase sales through the conversion of incoming phone and email sales enquiries Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business Enquiries- to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements Order processing - Input and scheduling of sales orders via SAP ERP and CRM software Back Office support - Give excellent and timely support to external sales team

Due to that, you will get the chance to get to know our headquarters in Germany during a two-week stay. In Germany you will receive extensive training in a wide range of areas such as marketing, product management, logistics and production.

Training:

Formal training is delivered at HWGTA, located in McKenzie Way (WR4 9GN).

You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

Training Outcome:

Upon successful completion of the apprenticeship we hope that you would like to stay with us and progress your career. We would also welcome you continuing to study and complete other courses you may wish to do.

Employer Description:
Ostermann UK is a wholly owned subsidiary of Rudolf Ostermann GmbH, with headquarters in Bocholt (Germany). We are an internationally active wholesaler of carpentry supplies and a specialist in the trade of furniture edgings and fittings throughout Europe. With over 475 colleagues at ten European locations, we work every day to support our customers in their success with our products and services. From our Droitwich office, we serve customers throughout the UK with our sales team in the office and in the field. High delivery performance, excellent customer advice and continuous expansion of the product range form the basis for our growth. Once a year, we get together with the entire team in Germany for a big summer party.

Working Hours :
Monday – Friday: 08.00 am – 16.30 pm Including 30 minutes unpaid lunch

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience,Flexibility,Punctuality,Reliable,Self motivated