Customer Service Apprentice

Using computer systems Inputting data/ processing orders Answering calls/ booking appointments Fitting glasses Advising customers on suitability  Preparing clinics/ printing forms Recalling patients when appointments are due Filing/ admin duties  Maintaining high levels of cleanliness.  Understanding confidentiality/ follow GDPR  Any other day to day duties as requested by the manager 

Training:
Customer Service Practitioner level 2 Functional Skills Maths/ English (If required)  No day release, worked based learning (qualification completed within the working environment)  20% off the job training 

Training Outcome:

Long term career, with possible opportunity to progress further. 

Employer Description:
'We Have Over 100 Years Experience, Our Cannock Practice was first established in the town in 1906. We’re proud to have been a part of the community for such a long time, and believe we’ve achieved this by never losing sight of what is important to us – our patients, and ensuring they receive the very best eye care possible.'

Working Hours :
Monday - Saturday (Saturdays are done via a rota). Monthly shifts to be confirmed between the hours of 9.00am - 5:15pm. 45 minute break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience