Apprentice Business Administrator

Your key roles and responsibilities will include:

Administrative Support: provide general administrative support to various departments within the company, including maintaining records, filing documents, and handling data entry tasks Customer Service: assist in addressing customer enquiries, processing orders, and resolving issues to ensure a high level of customer satisfaction Inventory Management: collaborate with the logistics team to monitor inventory levels, track shipments, and assist in reconciling discrepancies Logistics Coordination: support logistics coordination efforts, such as scheduling deliveries, coordinating transportation, and ensuring timely dispatch and receipt of goods Data Analysis: assist in gathering and analysing data related to logistics operations, allowing the company to make informed decisions and identify areas for improvement Documentation: assist in preparing and organising various logistics-related documents, including contracts, agreements, and compliance paperwork Communication: maintain effective communication channels between different departments and external stakeholders to facilitate smooth logistics operations Training and Development: participate in structured training programs to acquire knowledge of logistics procedures, software systems, and industry best practices

Training:

The training provider will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and complete work.

Level 2 Apprenticeship in Customer Service Practitioner standard Functional Skills in Maths, English and ICT (unless exempt)

Training Outcome:

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company dependant on apprentice performance and business requirements.

Employer Description:
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Working Hours :
Monday through Friday, 9am-5pm, with 30 minutes of unpaid lunch. (Hours can be subject to change due to warehouse capacity, and coverage on Saturdays may be needed.)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience