L3 Business Admin Apprenticeship

Answering Incoming Calls & Emails

Respond to customer enquiries regarding rental services promptly and professionally

Provide accurate information and assist customers with their rental needs

Raising Bookings

Use in-house rental software to create and manage bookings

Ensure all booking details are accurately entered and updated in the system

Processing Paperwork-Handle all documentation related to on-hire and off-hire vehicles

Ensure all paperwork is completed accurately and filed appropriately

Raising Recharge Invoices-Generate and issue recharge invoices for additional services or damages

Ensure invoices are accurate and sent to customers in a timely manner

Customer Relationship Management-Build and maintain positive relationships with customers

Address and resolve any customer complaints or issues effectively

Administrative Support-Assist the rental team with various administrative tasks as needed

Maintain organised records and files

Training:
Business Administrator Apprenticeship standard Training will be done via Wigan and Leigh College but will all be done in the work place

Training Outcome:
Progression into a full time permanent member of the team is available on successful completion of the apprenticeship

Employer Description:
Fleet Dynamic has access to a fleet of 1500 of the newest vehicles available in the marketplace, from our depot in Wigan, which are all Euro 6 compliant. This increases energy efficiency and provides better fuel economy, which also reduces the C02 emissions for our corporate customers. Option to choose, there’s no need to be tied up in expensive contracts or early termination costs. Once the job is completed, you can simply return the vehicle. Fleet Dynamic has many years of experience in the vehicle rental market, and we ensure that we are capable of providing you with exactly the right vehicle for the job, for you to get the job done. With a quality service and nationwide delivery, you will not need to look elsewhere. Our competitive rates and excellent guaranteed service levels will give you the edge in your industry.

Working Hours :
Monday- Friday 9am- 5pm 1 hour lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience