Customer Service Practitioner Apprenticeship

At Everyone Active you will work towards your Customer Service Practioner level 2 apprenticeship qualification over the course of 15 months.

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.

Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised

Customer Service qualification along with developing customer interaction skills.

We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.

Across the 15 month apprenticeship you will cover:

Understanding our products and services Working as part of a team Dealing with customer conflict and challenge Influencing skills

We need a receptionist who will...

Be passionate about promoting our products Be able to work under your own initiative and work as part of a team Have an enthusiastic can-do attitude and friendly personality Be confident in using computers Experienced in customer service, being the first points of contact, its' key you can provide a professional service to all our customers

You will be required to workdays, evenings, and weekends. Full training will be given on the centre's systems.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Training:
Customer Service Practitioner Apprenticeship level 2, including Functional Skills in maths and English.

Training Outcome:

This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.

Employer Description:
Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.

Working Hours :
30 hours per week . Exact shifts to be confirmed - including evenings and weekends.

Skills:
Team Working,Organisation Skills