Sales and Lettings/Leasehold Administration Apprentice

Develop a good understanding of Affordable Home ownership Develop a good understanding of Leasehold Management Support the delivery of a high-quality service across a wide range of tenure and product types Assist with “post sale” management of new leaseholders, shared owners and intermediate tenants to ensure they are fully aware of the services provided and their obligations Support the sales process; dealing enquiries and assisting with the sales progression from reservation through to completion, within set timescales Support and contribute to develop positive relationships with internal and external teams to support service excellence, particularly in relation to Plus Danes Homes and Communities directorates Provide assistance and administrative support and to keep and maintain accurate records relative to the function of the team Support the team to ensure that all enquiries are dealt with in a prompt, timely and professional manner Assist with performance monitoring Make sure all work is aligned to the vision and values of Plus Dane Adhere to processes in line with best practice / current legislation Other duties as may be reasonably assigned from time to time, within the level of this job description. To support in the provision of a comprehensive service for all Plus Dane sales and leasehold activity

Training:
Training will be provided by Kingdom Academy; you'll be working towards a level 3 Housing and property management apprenticeship standard Functional Skills in English and maths if required

Training Outcome:

You will be working towards a Level 3 Housing qualification and at the end of your apprenticeship you will be supported to apply for internal vacancies.

Employer Description:
We are a housing association with a strong social purpose. We employ almost 600 people and have more than 13,500 homes across Merseyside and Cheshire. We are an ambitious organisation striving to provide the very best possible services to over 30,000 customers who live in our homes. What unites us, as a team of colleagues, is our social purpose, strong values base and the positive impact that we can have on the communities our customers live in. We are committed to providing safe and secure homes for our customers, as well as delivering services that support them to live happy, healthy and fulfilled lives.

Working Hours :
35 Hours across Monday - Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience