Apprentice Network Engineer – 2nd Line Support

Troubleshooting and resolution of complex networking incidents and escalations via tickets. Act as an escalation point to our 1st line team. Monitoring and fixing of networking alerts. Root cause analysis and reporting of network trends. Major incident resolution often working with 3rd party on-site engineers. On call support (escalations only, as part of rota).  May include evenings, weekends and Bank Holidays as agreed. Identification of improvements to networking systems and infrastructure. Comprehensive monitoring of production networks and infrastructure. Hardware and firmware upgrades to networking infrastructure – remote and onsite. Writing and implementing RFC’s. Provision of support and training to team members. Creation and maintenance of detailed documentation. As required, act as a Technical Escalation point for a number of pre agreed Managed Service Customers.

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 4 Network Engineer qualification, with training in how to:

Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual Optimise and maintain the performance of network systems or services in line with well-defined specification whether physical or virtual Investigate and problem solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained

For a full list of programme modules visit: https://velocity-pt.co.uk/

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
Ampito Group LLP is a Global Managed Services Provider and leading supplier of technology solutions, cloud services, and digital media for both Enterprise and Public Sector Customers, across the UK, European, African and US markets. Since its inception in 2006, Ampito Group has seen rapid growth and has developed into one of the UK’s leading multi-vendor service providers. In addition, the Group has designed, deployed and supported some of the largest SD-WAN networks in Europe. With ambitious growth plans, we are looking for highly driven individuals to join our expanding team.

Working Hours :
Monday to Friday, 8:45am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience