IT Support Technician Apprentice

Logging/recording customer/employee support queries Diagnosing and solving hardware/software faults Escalate issues as required Installing and configuring computer systems Analysing call logs to spot trends and underlying issues Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues Troubleshooting system and network problems and diagnosing and solving hardware or software faults Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications Setting up new users' accounts and profiles and dealing with passwords Prioritising and managing open support cases Establish a good working relationship with customers and industry professionals Attending customer sites to resolve IT issues in person Testing and evaluating new technology Support the delivery of IT projects Support the development of solutions and services

Training:
IT Solutions Technician Level 3 Remote based training Training will be once per week for 12-months

Training Outcome:

Full-time employment upon successful completion of the apprenticeship.

Employer Description:
Since 2014 Atmos Technology has been providing customers with best-of-breed IT products, solutions, and support services, at competitive prices. Atmos Technology are a true business partner to its customers, a trusted integrator of comprehensive ICT equipment and infrastructure solutions, backed by a solid guarantee - providing customer focused efficient and friendly service. Our company mission is to create advantage through operational and financial efficiency, understanding our customers’ and provide relevant and high performing IT products, solutions, and managed services.

Working Hours :
Monday to Friday 9am to 5:30pm

Skills:
IT skills