L3 ICT Apprentice

As an IT Support Apprentice, you will:

·       Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.

·       Work as part of a team to resolve incidents and requests within a given SLA.

·       Work with our 3rd party support providers to ensure incidents are resolved.

·       Liaise with end users to ensure they are kept informed about the progress of their issue.

·       Be able to diagnose and resolve common software and hardware issues.

·       Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.

 

Training:

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

·       Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.

·       Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

·       Prioritise systems support tasks and monitor and maintaining system performance

·       Maintain regulatory, legal and professional standards.

·       Support the information systems needs for your business.

Training Outcome:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance, and on open positions at the time of completion.

Employer Description:
VetPartners is a leading veterinary group based in York. We support all veterinary practices across the group, including around 650 practices across UK and Europe.

Working Hours :
Monday - Friday Shifts TBC.

Skills:
IT skills,Attention to detail,Organisation skills,Customer Service Experience