Apprentice Administration Clerk

Operational Responsibilities:

·        Greeting patients and visitors in an efficient and courteous manner

·        Provide an effective and polite telephone enquiry service

·        Proactively communicate information between relevant patients, doctors and professionals

·        To ensure that all patients who request to see a health professional are given an appointment with a Nurse or Doctor as necessary

·        Sorting and routing of external mail

·        Distribution of completed prescriptions

·        Answering incoming calls in a timely manner and dealing with or directing appropriately ·        Answering general enquiries and explaining general surgery procedures to patients ·        Scanning and assigning of confidential information onto patient records ·        Disposing of confidential material ·        Keep Surgery  and waiting room tidy ·        Keeping reception area tidy ·        Ensuring prescriptions requests and queries are directed to the Prescription Clerks ·        Giving patient information regarding test results, were applicable and according to protocol ·        To ensure patient are given correct forms and bottles as requested by clinical staff ·        To ensure that bedrolls, bottles and equipment is replenished to clinical rooms as necessary ·        Arrange transport/ambulances as necessary ·        Receive money from patients for completion of report/forms, issue receipt and then placed in the safe provided ·        Cover for absent colleagues and be prepared to cover additional shifts as necessary ·        Making tea/coffee for staff and visitors as necessary ·        Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. ·        This job description is not exhaustive and may be adjusted periodically after review and consultation You will also be expected to carry out any reasonable duties which may be requested from time to time

Training:

Remote sessions via Teams. Up to 3 sessions per month, minimum and supported with an online learning platform. 

Training Outcome:

Previous apprentices have been retained in employment and will be dependant on progression and outcome. 

Employer Description:
GP Practice on Canvey Island

Working Hours :
Practice opens from 8am - 6pm Monday to Friday. Candidate will be expected to fulfil a minimum of 30 hours per week, up to 37.5 hours.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative