Customer Service Apprentice

Handling customer queries relating to technical matters. Responding to relevant enquiries received in a timely manner. General record keeping and updating of systems. Processing payments. Despatching goods to customers via courier, post, and Apex delivery. Keeping the workplace tidy and a safe environment. Producing company paperwork. Liaising with customers regarding equipment in need of repair. Coding of radio equipment in line with specific order requirements. Preparation of radio equipment and accessories in line with order requirements. Communicating internally with other staff and departments on job-related matters

Training:

Your apprenticeship training will be a fully work-based learning programme across 12-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.

Training Outcome:
Progression into a full time role upon completion of apprenticeship available for the right candidate.

Employer Description:
Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.

Working Hours :
Monday to Friday, 9am - 5pm

Skills:
Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working