apprentice Retail/Customer Service Adviser

Work activities will include but are not limited to:

Stock management; check for missing/damaged items, store and pick & pack goods. Maintain stock records and documentation. Taking customer orders either over the counter or the phone. Gain a good knowledge of parts sold to advise customers day to day. Deal with internal & external queries in a timely manner.
Keep all filing up to date. Use internal computer systems to track stock, record transactions and aid your customer communications. Liaise with other branches by telephone, email and other communication methods re stock, deliveries and customer enquiries. Be prepared to vary your working day, if it is quiet on the counter, you may be required to work in the stock room, auditing or ensuring that stock levels are as they should be. Getting to know your customers and your products. The best way to ensure repeat business is to deliver exceptional customer service at all times. Learn to understand visual merchandising and how this can impact sales. Learn about upselling and linked sales (if you buy this, you might need this).

Training:
This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Monthly tutorials are held via Microsoft Teams. You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio. At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Training Outcome:
Long term perm position within the business with continued career development

Employer Description:
Sutton Auto Factors are a leading independent motor factor based in Nottinghamshire and Derbyshire. Our aim is to deliver the best products at the most competitive prices, along with the highest standards possible in service and customer care. We offer choice and value by stocking and developing a complete range of automotive replacement parts and accessories for all modern cars and light commercial vehicles.

Working Hours :
Monday - Friday, 9.00am - 5.00pm initially but as you progress through your apprenticeship and at busy times of the year, some weekend work may be required from time to time. 30 mins break for lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience