Apprentice Insurance and Claims Officer

Undertake training and development as required by the apprenticeship standard to perform the duties and responsibilities list below. Assist the Insurance Officer with the maintenance and development of the Council’s insurance portfolio to ensure that it offers the Council appropriate and cost-effective financial protection against insurable losses and liabilities. Support and assist the Insurance Officer in delivering an efficient and effective insurance claims handling service. When required deputise for the Insurance Officer in relation to the provision of insurance advice and support. Support the Council, Directorates and Schools by assisting in the development and delivery of an efficient and effective insurance claims handling service and viable claims defensibility measures. Support the Insurance Officer in liaising with departments, third party claimants, insurers and solicitors regarding the collation and processing of claims information. Assist in carrying out the necessary accounting procedures to ensure the timely and accurate recharging of insurance and claims costs across all departments and schools. Assist in advising departments and schools regarding the preparation of budget
information relative to insurance and claims costs. Participate in training to directorates, schools and Councillors that will improve their understanding of claims processing and assist them in controlling claims costs. Support the Insurance Officer and Principal Insurance Officer in delivering team objectives in an efficient, effective and timely manner. Attend meetings when required and assist in running reports for trends analysis quarterly reports. Assist the Principal Insurance Officer in the insurance tender and renewal process. Ensure claims are accurately updated to the claims management system and that all filing is kept up to date. Assist with processing payments in a timely manner. Assist where necessary in providing Insurance and claims management advice and guidance in a professional and confident manner. Advise on insurance and claims management in accordance with best practice and work to the relevant professional standards of the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters. Establish and maintain effective working arrangements and communication strategies with all Council directorates and schools requiring advice and support on risk management and loss control matters. Communicate with both internal and external stakeholders in a professional and timely manner. Work in a professional open supportive and courteous manner, assisting to provide a centre of excellence for all insurance and insurance claims matters. Have an effective performance management approach with the key objectives of reducing the Council’s cost of claims and protecting its reputation and finances. Apply the Council’s equality and diversity values when dealing with all people inside and outside the Council. Any other duties commensurate with the grading of the post.

Training Outcome:
This apprenticeship offers a unique blend of practical experience and academic learning, providing a solid foundation for a rewarding career in insurance.

 

Employer Description:
The apprentice will be a part of the Council's Communications team. Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

Working Hours :
Working over 5 days between normal office hours which are Monday to Friday.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Logical