Apprentice Support Analyst

Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications. Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. Support and manage incidents and service requests. Produce technical, and ‘end-user friendly’ knowledge guidance & documentation. Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients. Contribute to initiatives and share knowledge as part of the FSP technical community.

Training:
The Apprentice schedule consists of working from home one day per week, with the remaining four days spent in our Reading office. Apprenticeship training, provided virtually by Multiverse, is planned to take place on the home-working day.

Training Outcome:

Associate Support Analyst

Employer Description:
FSP are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience. Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative