IT apprentice (National World)

Working closely with the Group's Problem and Incident Management specialists to provide telephone and Desktop Support to computer users throughout National World Publishing Ltd Working as part of a team to provide 20/7 hour customer support Manage the company's Active Directory user and Google email accounts Provide support for the core business applications Administer the core business applications Use Telephone and remote management tools to resolve customer issues quickly to achieve SLA objectives

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards Support the information systems needs for your business

Training Outcome:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Employer Description:
National World Publishing Ltd is one of the UK's largest national, regional, and local multimedia organisations. We provide news and information services to our communities through our portfolio of hundreds of publications and websites.

Working Hours :
Monday to Friday, shifts to be confirmed, may work evenings and weekends.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working