Business and Client Support Apprentice

The role is to provide customer/client service support and assistance to a busy sales team. This will involve processing renewal instructions and mid-term changes to insurance policies, dealing with questions and queries from clients and insurers, keeping business records up to date, checking documents to ensure they are correct and corresponding with clients in a compliant and timely manner. 

Other tasks will include:

Assisting with inbound and outbound telephone calls/enquiries to both clients and business contacts Providing guidance to customers/clients through quotation requests Ensuring business records are kept up to date Photocopying, filing and scanning of documents and any other business/office admin tasks as necessary

Training:
Full Business Administrator Apprenticeship Standard - Level 3 On -the-job training to support job role/development Employer will allocate dedicated training time for off-the-job training as required for the qualification Functional Skills support - maths/English - if required

Training Outcome:

There are full-time employment/progression opportunities available upon successful completion of the Level 3 qualification with many different career routes available, all of which will be supported by additional training and mentoring.

Employer Description:
PSP are independent advisers covering all aspects of general insurance. PSP specialise in corporate and individual insurance protection. The role will focus mainly on commercial general insurance products. A lack of knowledge of insurance is not a disadvantage as full training will be provided by the company,

Working Hours :
Monday - Friday, 9.00am - 5.00pm (1-hour unpaid lunch break)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills,Team working,Initiative