Customer Service (Level 2) Apprentice

Entering customer orders Issuing customer quotes Dealing with sample and catalogue requests Handling general customer enquiries such as progress chasing

Training:
L2 Customer service practitioner Apprenticeship Standard Training to be provided in house Qualification to be provided by Rochdale Training Association, OL16 5NA (1 day per month) 20% of working time to be devoted to off the job training

Training Outcome:
Customer Service Agent Further qualifications may include Customer Service Level 3 and/or Business Administration Level 3

Employer Description:
Lee Spring Limited are a distributor and manufacturer of springs and pressings, based in Rochdale. We have sites based around the world (USA, China, India, Mexico) and have been operational in the UK since the 1970's.

Working Hours :
Mon - Thurs 8.30am - 5.00pm (1 hour unpaid lunch break) Fri 8.30am - 4.00pm (0.5 hour unpaid lunch break)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working