Retail Parts Advisor Apprenticeship

The role of a Retail (Parts) Advisor Apprentice:

Building and maintaining relationships with internal and external customers both in person and over the phone Developing relationships with other departments Preparing orders Meeting deadlines Stock control/management Processing warranty claims and payment Identifying parts Business development/ planning Marketing and visual merchandising Forecasting and budgeting Managing logistics including organising and arranging deliveries

Training:

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Training Outcome:
Parts Process Specialist Parts Supervisor Parts Manager After Sales Manager May lead to Sales Executive

Employer Description:
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Working Hours :
TBC by employer

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience