Apprentice Customer Service Advisor
The Customer Service Advisor is responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed. They will also provide support with additional ad-hoc duties as required.
As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.
As well as:
Maximising Profit Per Customer Visit:
Product Sales: Actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
Up Sell: Actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: Accurately and consistently collect, input and manage all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.
Customer Follow-up: Maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
Training:
Customer service specialist level 3 apprenticeship standard
No college Workbased Functional Skills in maths and English (if required)Training Outcome:
Guaranteed Service Advisor role on completion of apprenticeship. Progression routes to Parts Advisor/Supervisor, Workshop Controller, Assistant Service Manager, Service Manager. Internal rising talent programmes to support career progression.
Employer Description:
At Vertu Motors, we live and breathe all things automotive. We want to make the journey of buying a car, van or motorbike as straight-forward as possible and believe that the best way to achieve this is to provide an outstanding customer experience, built on integrity and trust. The Vertu Motors Group was established in 2006 and also trades under the names Bristol Street Motors and Macklin Motors. Our headquarters are located in Gateshead, but you'll find our dealerships, which represent some of the world's leading automotive brands, are established nationwide. We are proud to have a prestigious manufacturer portfolio that includes the likes of Audi, BMW, Honda, Jaguar, Jeep, Kia, Volvo, Land Rover, Mercedes-Benz, Mercedes-AMG, MINI, smart, Toyota and Volkswagen. As well as our selection of new cars, vans and motorcycles, our dealerships also stock a wide range of used vehicles from all manufacturers - so if you're looking for a used car, van or motorbike you're certainly in the right place!
Working Hours :
working 40 hours per week, 8.00am - 5.00pm (rota for working weekends). Days to be confirmed.
Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working