Business Administrator Apprentice

Croftland’s Care Home, part of the Croft Care Group, a specialist care company, are seeking to appoint a hardworking and reliable apprentice to join our growing team. Good admin and communication skills are desirable.

The successful applicant will have a confident personality and the ability to juggle a range of tasks in a very busy environment.

This role will include full administration support to the Care Manager and team across all areas of the business, with the aim to develop and have more responsibility during your apprenticeship.

The role, after training, will include some of the following:

Administration - Care Workers:

Distribution of daily / weekly rotas to Care Workers Distribution and collation of all relevant paperwork to and from Care Workers Liaise between Care Workers and service users Monitor holiday and sickness of all Care Workers Take incoming calls and queries and deal with accordingly

Administration – Service Users:

To set up, update and end service users records / files To liaise with Social Services and other third parties involved with service users care plans

Administration - General:

To deal with all incoming telephone calls and queries and deal with accordingly To provide internal / external clients and service users with data as required To provide full administration support and deal with enquiries for the Care Manager and Team Monitoring of stationery, supplies, and petty cash General typing, filing and photocopying duties as required Producing monthly newsletter To undertake all responsibilities according to the policies and procedures of the company To attend any training sessions as required to support you in your role To respect the confidential and sensitive nature of the work To maintain good working relationships with all members of staff in the company

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Training:

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Apprenticeship Standard Level 2 Functional Skills maths and English if equivalents are not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:

Upon completion of the apprenticeship, for the right applicant, there will be the opportunity toprogress to a permanent position.

Employer Description:
The Croft Care Group provide nursing, residential and community-based care services in the North of England and currently have multiple care homes. Croftlands is our newest care home and is a stunning stone building which is home to fifty five residents with residential, nursing and dementia related needs. We are able to offer the following services; Full time permanent residential care, Nursing care, Dementia care, Respite care, Short term residential care, Safe and secure accommodation for people who are suffering from dementia, Alzheimer’s disease and other dementia related illnesses. Croftlands is an attractively designed care home situated on Turnshaw Road, on the edge of the village of Kirkburton, near Huddersfield, it offers a high level accommodation, which is matched by quality nursing, residential and dementia care from a dedicated and well trained staff team. Our residents see Croftlands as their home and with our wellbeing and activity team are actively encouraged to get involved in the daily decisions of the home.

Working Hours :
Monday - Friday, 09:00 - 17:00 - (can change slightly to suit buses), with a 30-minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience