Customer Service Apprentice

Developing and sustaining long lasting customer relationships through excellent communication skills, to deliver high-levels of customer satisfaction. Preparing quotations and technical propositions for LV/HV alternators and other rotating electrical equipment. Managing existing accounts while developing relationships and profitability. Developing new business by highlighting new/emerging markets, customers, products and opportunities. Constructing, monitoring and maintaining orders in line with sales and customer requirements in accordance with the goals and objectives established by the business. Managing and overseeing customer complaints bringing them to a conclusion and secure repeat business. Consistently providing exceptional customer service to ensure Cabel deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients. Minimum of 6 hours per week spent on apprenticeship work and training.

Training:

Working towards your Customer Service Practitioner Level 2 qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects).

Training Outcome:

Career progression.

Employer Description:
Cabel work in the Industrial Sector specialising in the repair and maintenance of alternators and rotating electrical equipment. They have a small, close-knit supportive and friendly team that will help you throughout your apprenticeship journey. You will be provided with the opportunity to progress your career in a supportive, people focused environment. Working across industry sectors you will be given the autonomy and support to deploy and develop your technical and commercial role.

Working Hours :
Monday to Friday, 8.30am to 5.00pm.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Patience,Problem solving skills