Customer Services Administrator Apprentice

What You’ll Be Doing:

Be the first point of contact for phone and email queries — helping or redirecting as needed Welcome learners and visitors with a warm, professional approach Provide training and testing dates to customers Process course applications and ensure payments are received Work with tutors to arrange courses and book rooms Support learners with access to online training and live sessions Collect feedback and share insights with your manager Track learner progress and send out results and certificates Book appointments and coordinate with remediation teams Communicate with customers about work completion, including scaffolding removal Provide general admin support across the team Follow good Health & Safety practices Carry out any other tasks as requested by your Line Manager

What You’ll Bring:

Great communication and customer service skills Strong attention to detail and organisation A proactive, can-do attitude Confidence using email and basic systems

Training:

Through hands-on training and real-world experience, you’ll develop strong communication, problem-solving, and digital skills—all while working towards industry-recognised qualifications. You’ll be supported by a friendly, experienced team and gain insight into the energy efficiency sector, sustainability practices, and how innovation is shaping the future of UK housing.

Training Outcome:

Opportunity to progress on to the Business Administrator Apprenticeship after successful completion.

Employer Description:
What better time than now to consider a new career in an industry that is leading the way with tackling the Net Zero Challenge, helping those in fuel poverty and more broadly home occupiers who face increased fuel bills and cold homes as well as addressing Energy Security.

Working Hours :
Monday - Friday, 9.00am to 5.00pm, with 1 hour for lunch.

Skills:
Communication,Customer Service,Team Work