Digital and IT Support Apprentice

Setting up new users with the right applications and permissions Updating and managing practice email distribution lists Liaising with IT support services to resolve system issues, access problems, and software updates Learning and supporting their clinical software (SystmOne), including helping staff use it effectively Investigating and resolving everyday IT and telephony issues (computers, printers, phones) Reporting significant IT events to the Head of Finance and Information Supporting Smartcard provision and RBAC role allocations Assisting with IT inductions for new staff (logins, applications, data security protocols) Helping install new IT hardware and software Attending SystmOne (S1) and N3i user forums to expand your knowledge

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
At Holderness Health, they are more than doctors and nurses. Their Finance, HR, and IT teams are just as vital in delivering their goal: “to improve life expectancy and quality of life by providing excellent, innovative, and accessible healthcare within our community.”

Working Hours :
Monday to Friday, between 8am - 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative