IT Apprenticeship

Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls. Monitor and manage network performance, escalating issues as necessary to ensure service continuity. Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources. Report and coordinate incidents requiring third-party support, following agreed escalation procedures. Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs). Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager. Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments.

Training:

Full training and support will be provided by your workplace mentor and from the Baltic team.

Training Outcome:

Possible progression upon completion of the apprenticeship.

Employer Description:
Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students. The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth. In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

Working Hours :
Monday to Friday, 8:00am - 4:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working