IT Support Technician Apprentice

Key Responsibilities:

Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system To provide excellent customer service, assisting staff and pupils in the use of IT resources To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems To assist in supporting and managing of a range of devices, including iOS and MacOS environments To provide IT and AV support for Public and Internal Examinations To provide IT and AV support for school events including occasional duties out of school hours To help ensure that devices are kept up to date and that security software is up-to-date To help monitor consumables and to arrange for orders to be placed To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment To assist with the maintenance of the equipment inventory To assist with the creation and management of user accounts To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training To keep abreast of current developments in IT within schools To promote high standards of Health & Safety with regards to IT and other technology To help ensure that the School operates within the law with respect to software licenses, data protection and IT use To complete any administrative paperwork promptly and to a high standard

Training Outcome:
Possible full-time role upon successful completion of the apprenticeship programme

Employer Description:
For almost 150 years we have educated young women, offering each of them a ‘whole person’ approach to education. Although this might seem a more modern notion, it has been at the heart of Farnborough Hill’s ethos since the beginning. For us, this isn't an educational fad: it is the essence of our being.

Working Hours :
Monday to Friday (08:00 - 17:00)

Skills:
IT skills,Attention to detail,Organisation skills,Team working