Operations Administrator Apprentice

Each week will bring variety, and you’ll learn how to:

Reception & front office duties – greet visitors, parents and professionals at the school site; answer and direct phone calls; ensure the reception area is professional, welcoming and in line with safeguarding expectations. Attendance administration – record pupil attendance and exclusions on our school systems; follow up on absences with parents or carers; escalate any concerns to the safeguarding team. Tutor recruitment & onboarding – check new applications on Indeed, send template replies, request and chase references, and help prepare interview documents; input candidate details into our recruitment systems (Genie, Google Workspace, spreadsheets) and keep records accurate. Compliance support – learn how to check safeguarding training, DBS status, and induction records; update information in the Single Central Record (SCR) for review by the Designated Safeguarding Lead. Scheduling & communication – support the matching of tutors with students; update weekly schedules with tutor and pupil details; help set up Microsoft Teams groups so tutors, parents and carers can stay in touch. SLT administration – assist the Senior Leadership Team (including the Proprietor, Headteacher, Business Manager and Service Delivery Manager) with general admin such as preparing reports, updating files, or organising meetings. General office administration – filing, scanning, organising digital folders, maintaining auditable records, and contributing ideas to improve admin processes

Training:

80% of this apprenticeship will be working with the employer and 20% is 'off-the-job' training, which will include attending Leicester College, at Freemen's Park Campus, one day every two weeks.

Training Outcome:

On successful completion of the Level 3 Business Administration Apprenticeship, there may be an opportunity to move into a permanent Operations Administrator role within Spark Academy.

From there, progression routes could include:

Senior Administrator or Office Manager – taking on wider responsibility for school and tutoring operations. HR or Compliance roles – building on safeguarding, safer recruitment and record-keeping skills developed during the apprenticeship. Education Operations or Business Support – supporting local authority contracts, service delivery and school administration at a higher level.

Employer Description:
Spark Academy Group is a specialist education provider with two strands. We deliver 1:1 and small group tutoring on behalf of local authorities for children and young people with additional needs, and we run Spark Vale Academy, our independent special school in Leicester for pupils aged 11–19 with autism, ADHD and SEMH needs. We are a supportive and forward-thinking organisation with a clear ethos: Belong, Grow, Thrive. Our team is passionate about making a difference for young people who think and learn differently, and we extend that same care and commitment to our staff. As an apprentice with Spark, you’ll be joining a close-knit and friendly team where your development and wellbeing are valued.

Working Hours :
Monday to Friday 9am to 5pm with 30 mins lunch,uy8

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Work within GDPR regulations,Proactive,Take responsibility for tasks,Positive towards teamwork