Level 2 Customer Service apprenticeship

Greeting patients on reception, booking appointments, and answering phones and sign posting to the relevant service Handling cash / processing payments for any private work completed by G. Ps such as taxi or HGV medicals Scanning documents, handling post and filing documents Data input - transferring patient records from paper to electronic systems Keeping up to date with mandatory training and practice policies and procedures

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
To be fully trained in all aspects of the G.P receptionist role, leading to full time employment and being multiskilled in other areas of the business to support the admin team

Employer Description:
Oxford Terrace and Rawling Road Medical Group have over 17,500 patients, and we operate over two sites in Bensham, Gateshead. Our aim is to provide comprehensive NHS primary care services to manage the health and well-being of our patients. All new staff members will receive training and support to empower them to signpost patients to the most appropriate practitioner.

Working Hours :
Monday - Friday, 10.00am - 4.00pm

Skills:
Communication skills,IT skills,Administrative skills,Team working,Initiative